Business Strategy

Striving to Be the Best

Our business strategy focuses on growing our business through organic and strategic expansion in current and new markets, while differentiating Rural/Metro as the superior national provider of private ambulance and fire protection services.  Our strategy includes a multi-planked approach that focuses on:

Organic Growth - Emergency Contract Wins, Non-Emergency Transport Expansion, New Non-Emergency Markets.

We believe our proven record of high-quality patient care, meeting and exceeding contract expectations and progressive public/private partnering arrangements create opportunities to increase revenue by winning competitive bids for emergency ambulance services. We increase non-emergency ambulance services within existing and contiguous service areas by leveraging our name recognition and record of service excellence to achieve preferred provider status with local hospitals and healthcare facilities.  We believe our name recognition and record of service excellence allow us to gain entrance into new markets to provide non-emergency services to larger-scale customers.

Strategic Growth - Targeted Acquisitions

We will selectively pursue strategic acquisitions that complement our business model by levergaing our infrastructure and operational expertise.  Our strong platform and position as an industry leader allows us to efficiently evaluate opportunities in targeted markets and seamlessly integrate these targeted acquisitions.

Best-in-Class Operations

Our business strategy is focused on delivering superior service within an efficient operating model and includes standardization of key systems, including billing, purchasing and contract compliance. Our commitment to advanced technology also is a cornerstone in our dedication to excellence. These elements are further supported by our experienced team of ambulance and fire protection services professionals.